“I have the right to speak with, see, and touch my parent”  

- Children of Incarcerated Parents Bill of Rights #5


Who We Are

Video visiting allows for children to video visit (similar to Skype) with their incarcerated parent from Osborne’s Brooklyn and Bronx offices. Our child-friendly video visiting rooms are designed to make children of all ages feel comfortable and are filled with books, games, and toys. Video visits are approximately 45 minutes and are free of charge.

Our trained video visiting team offers ongoing support to the child, incarcerated parent, and caregiver before, during, and after video visits. Our video visiting specialists provide constructive parenting feedback to video visiting parents and are available to help families prepare for reentry. Families will be referred to community-based resources if their specific needs cannot be met by Osborne programs.

Video visits are not meant to replace in person visits. We believe that in-person visits are critical for building and maintaining the parent-child bond, especially for young children. Video visiting is a way for children to consistently “visit” and “see” their incarcerated parents between and in addition to visits at the facility.


What We Offer

Osborne uses innovative video conferencing technology to support incarcerated individuals and family members. Services are available in our Brooklyn and Bronx offices. Video visiting specialists assess each family to determine whether video visiting is appropriate and to ensure video visiting would be a positive experience for the child. The following criteria must also be met in order to video visit with parents in a DOCCS facility:

  • The child is 18 years old or younger.
  • The child knows that his or her parent is incarcerated or the family is willing to provide an age- appropriate explanation to the child. If needed, our video visiting specialists can support families in exploring how best to have this conversation.
  • There are no orders of protection or legal reasons preventing the parent from visiting.
  • The parent meets the facility’s eligibility criteria.
  • The child can get to one of our video visiting offices.
  • For the parent who is incarcerated, we additionally provide:
  • Reentry case planning for Rikers Island I-CAN participants and Osborne participants in select DOCCS prisons.
  • Building and maintaining an incarcerated individual’s positive support network of family and friends by offering video visits to eligible I-CAN participants.
  • Coming soon: Connecting community-based service providers, lawyers, potential employers, clergy, child welfare case planners, and transitional housing programs to incarcerated individuals enrolled in our reentry programs.

Osborne provides technical assistance regarding the use of innovative video conferencing models to support incarcerated individuals’ transformation during incarceration and successful reentry upon release. Osborne authored the National Institute of Corrections’ guide, “Video Visiting in Corrections: Benefits, Limitations, and Implementation Considerations,” and is knowledgeable about the various models of video visiting used in correctional settings across the country. Osborne has over 4 years of experience providing family-supported and child-friendly video visits with children and their incarcerated parents and offers a video visiting toolkit of practical tools.


Contact Us

For more information about how video conferencing can be used at your correctional facility or organization to support those who are incarcerated, contact:

Dalia Teen
Video visiting Specialist